Retail

Crisis management and product recall


The first 48 hours after any incident are key to the success of a product recall. We have considerable experience in managing consumer recalls, involving a wide range of products from food to electrical goods.

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We are experienced in liaising with regulators; dealing with the PR aspects of any recall and helping to limit brand exposure; helping retailers to reassure customers; and managing any adverse publicity, including taking action in respect of potentially defamatory media reports. Once the immediate fallout has been dealt with, we can also advise on and assist you in recovering your financial losses from suppliers.


We can assist you in the preparation of contingency plans to ensure you are prepared to respond appropriately should an incident arise. Our insurance specialists within the team can also review insurance cover, to ensure that it will apply if a recall is instigated – this is not always the case, and the costs of a recall can be considerable.


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Key contact

Richard Matthews, Partner
e: richardmatthews@eversheds.com
m: +44 777 553 2631