Technology and innovation

The shopping experience has changed dramatically in recent years and this will only intensify.


Technology and innovation continue to open up new channels to market whilst, at the same time, enabling retailers to revolutionise their use of traditional retail space in ways that bring the online experience in-store. The modern day customer interacts with a range technologies from initial product search and selection through to payment, delivery and re-ordering. Technology is therefore fundamental to the success of all retailers.

With so much happening so quickly, it is easy for a retailer to overlook the issues that may be encountered when embracing new technology.

Our retail technology team has worked with clients in the retail sector for many years and are ideally placed to help our retail clients to understand how best to ensure that the contractual, legal, reputational and regulatory issues are successfully managed in a way that also enables new technologies to be rolled out quickly and securely.

We regularly advise on matters such as software licensing and development (including the use of agile methodologies which can be used to great effect within the retail sector to ensure the rapid deployment of software), cloud computing, hosted services, data analytics, systems integration and outsourcing.


Key contact

Charlotte Walker-Osborn, Partner
m: +44 779 907 5756