Retail
There has been a seismic shift in retail over the past few years and this is only set to continue.Shopping habits have changed significantly over the last decade, and whether it's visiting a physical store, ordering online or making payments via smartphones, shoppers expect a convenient and seamless end to end experience.
Retail in numbers
Household finance since lockdown (19% saved more; 42% not affected; 14% lost some/all income; 24% other financial loss/cutback)
Source: PWC's latest consumer sentiment
Clothing, household goods and "other" stores have all seen their proportion of online sales more than double during the pandemic period
Source: ONS statistics
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