Food disputes: new solutions in Poland

29th January 2019

The Center for Amicable Resolution of Food Disputes has been established in Poland. This is the first authorized institution in Poland, and the only one in Europe, specializing exclusively in resolving disputes involving food. Marta Gadomska-Gołąb and Dr Aleksandra Kunkiel-Kryńska, who co-head the Polish Commercial practice, have been appointed as mediators and conciliators at the Center

The Center, functioning at the Polish Federation of Food Industry employers’ union was established to provide quick, independent and impartial out-of-court resolution of consumer disputes involving food. Thanks to the center,disputes involving the purchase of foods can be quickly and efficiently resolved. Conflicts may involve commercial quality, food information, and labeling. Disputes involving promotional contests and lotteries, and all forms of communications with consumers, can also be resolved through the center.

Creation of the center is an expression of social responsibility on the part of food producers. The founders of the center hope that most food producers will indicate the Center as an alternative method for resolving disputes out of court. The team at the center is made up of lawyers with experience resolving consumer disputes and outstanding knowledge of food law.

The rules for conducting proceedings at the Center are convenient and informal, to facilitate the use of this mechanism by businesses and consumers. The entire dispute can be resolved using the center’s online platform, where the parties can file applications and present their arguments. Once the case is entered in the system, the parties will receive a code enabling them to communicate electronically, including access to documents filed in the matter.

Creation of the center is an expression of social responsibility on the part of food producers.

The Center is entered in the register of institutions authorized to conduct alternative resolution of consumer disputes, maintained by the president of the Office of Competition and Consumer Protection. It is also listed as an ADR institution by the European Commission and registered on the online dispute resolution platform operated by the Commission.

Further information can be found here.

Or for more information please don't hesitate to contact Marta Gadomska-Gołąb or Dr Aleksandra Kunkiel-Kryńska.

Keep up to date on stories,
briefings and event information

  Social spotlight

Follow us

Our partners